A letter from our President:
Union Leasing and our parent company, Sasser Family Companies, continues to closely monitor the evolving COVID-19 situation. Promoting the health and safety of our employees and customers is our top priority. We want to assure you that we have implemented actions so that we can continue to provide the highest level of service to all of our customers. These are a few of the critical measures we have recently taken:
- Reviewed our contingency plan with the entire management team and identified critical business tasks that may be impacted if we are unable to access our offices.
- Implemented a voluntary work at home policy for all employees and tested our IT capabilities to ensure work can be done remotely.
- Asked all employees to refrain from air travel until further notice and conduct virtual meetings where possible.
We are committed to providing the most up to date information to our customers. Each of our department managers remain in close communication with our supplier partners. Below is the key information from each department which we will keep up to date as changes occur. Please check back frequently for more updates.
We appreciate your business and look forward to partnering with you well into the future.
All vehicle manufacturing plants are up and running with limited production lines. Each location opened at different stages per their state and company directive. Dealers are handling sales and deliveries by appointment.
Customer Experience Updates
- Driver call center remains open with workers working remotely – all operations continue at 100%
- Virtual maintenance cards will be sent out until further notice.
- Fuel cards will be sent directly to driver garaging address
License & Title Updates
With a majority of states closing DMV offices and extending expiration dates; we will be making every effort to keep your registration current.
Many states have closed down cash tolls, instead relying on electronic methods. In the event that you must use a cash booth, our TollGuard system will protect you from violations.
Our Maintenance Department continues to do Business as Usual providing the same 24/7 service you’ve come to expect.
Currently, many of our National Service partners are reporting offerings of curbside or “Touchless” services to adhere to Federal Social Distancing guidelines.
FCA reports that Chrysler, Dodge, Jeep and Ram dealer service centers scattered across the country are closed due to the virus. FCA recommends calling the service facility prior to going to insure they are open.
All Monro, and their subsidiary brands, locations have initiated shortened hours across all stores across the country.
Tire Kingdom/NTB has initiated the following operating schedule across all stores until further notice:
- Monday – Friday 7:00am – 5:00pm
- Saturday 7:30am – 5:00pm
- Sunday (stores with normal Sunday hours) 9:00am – 5:00pm
Midas and Big O Tires will continue to stay open for business, please note these franchise owners will be making fluid decisions based on their markets and businesses. We encourage your drivers or internal teams to reach out to any local Midas or Big O Tires to make an appointment for service or tire needs.
Auctions continue to operate digital sales across the country as the norm although some locations have resumed, live, in-lane physical sales. On the whole, the auction industry is seeing a significant and unprecedented strength since March of 2020. Union Leasing Remarketing runs in the digital space at auctions nationally as a matter of routine and the current move to remote technology has facilitated our ability to represent auctions digitally at a level of 100%.
We are closely monitoring all auction activity well as any related disruptions in routine operations and will adjust the business accordingly in order to minimize the downstream impact for our clients.
Updated 2:00pm CDT 6-12-2020